Privacy Policy
1. Introduction
Millennium Estate Agents is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, and communications. We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process personal data that you provide directly to us, such as your full name, contact details including email address, phone number, and postal address, property preferences and requirements, financial information such as your budget or mortgage status, and identification documents required for compliance checks. We may also automatically collect certain information when you use our website, including your IP address, browser type and version, device information, and data relating to how you use our website through cookies. In addition, we may receive information about you from third parties such as credit reference agencies, solicitors, mortgage brokers, other property professionals, and publicly available property databases.
3. How We Use Your Information
We use your personal data to provide our estate agency services, including assisting with buying, selling, and letting properties, communicating with you regarding enquiries or transactions, and matching you with suitable properties. We also use your information to comply with legal and regulatory obligations such as anti-money laundering checks, to improve our website and services, and to send marketing communications where permitted by law.
4. Legal Basis for Processing
We process your personal data on several legal bases, including where it is necessary to perform a contract with you, where it is required to comply with legal obligations, where it is in our legitimate interests to operate and improve our business, and where you have provided consent, particularly in relation to marketing activities.
5. Sharing Your Information
We may share your personal data with relevant parties in order to deliver our services, including property vendors, landlords, buyers, tenants, solicitors, surveyors, and mortgage advisors. We may also share information with regulatory bodies, law enforcement agencies where required, and with trusted IT service providers and data processors. We ensure that all third parties handle your data securely and in accordance with applicable data protection laws.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. This typically means retaining data for the duration of our relationship with you, and for up to six years afterwards where required for legal or regulatory compliance. Marketing data will be retained until you withdraw your consent.
7. Your Rights
Under data protection law, you have a number of rights in relation to your personal data, including the right to access your data, request correction of inaccurate information, request erasure of your data, restrict or object to processing, request data portability, and withdraw consent at any time. You can exercise these rights by contacting us using the details provided below.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, analyse traffic, and personalise content. You can control and manage cookies through your browser settings.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
10. International Transfers
Where your personal data is transferred outside of the UK, we ensure that appropriate safeguards are in place to protect your information, such as the use of standard contractual clauses.
11. Complaints
If you have any concerns about how we handle your personal data, you can contact us directly. You also have the right to lodge a complaint.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact Millennium Estate Agents at 6 Mitre Passage SE10 0ER, welcome@millenniumestateagents.com, or 02034407011.
13. Updates to This Policy
We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated revision date.
Last updated: 01/01/2026
Complaints Procedure
Our Commitment
We are committed to providing a professional and high-quality service to all our clients and customers. If you are dissatisfied with any aspect of our service, we want to hear from you so that we can investigate your concerns and work towards a satisfactory resolution.
How to Make a Complaint
Complaints should be submitted in writing by email or post and should include:
- Your name and contact details
- The property address (if applicable)
- Details of your complaint
- Any relevant supporting documentation
- The outcome you are seeking
Complaints should be sent to:
Complaints Officer
Millennium Estate Agents ltd
Office 807, 6 Mitre Passage SE10 0ER
Azdean@Millenniumestateagents.com
0203 440 7011
Stage One – Internal Investigation
Upon receipt of your complaint, we will:
- Acknowledge your complaint in writing within 3 working days.
- Investigate the issues raised.
- Provide a written response outlining our findings and any proposed resolution.
We aim to issue our written response within 15 working days of receiving your complaint.
Stage Two – Final Review
If you remain dissatisfied with our initial response, you may request a review by a Director or Senior Manager who has not previously been involved in the matter.
Your request should be made within 14 days of receiving our Stage One response.
We will:
- Acknowledge your request within 3 working days.
- Review the complaint and our previous response.
- Issue our Final Viewpoint Letter within 15 working days.
The Final Viewpoint Letter will explain our position and confirm whether we consider the complaint to be closed.
The Property Ombudsman
If you remain dissatisfied after receiving our Final Viewpoint Letter, or if more than eight weeks have elapsed since your complaint was first made, you may refer the matter to The Property Ombudsman for independent review.
Complaints must normally be referred to The Property Ombudsman within 12 months of receiving our Final Viewpoint Letter.
The Property Ombudsman
Milford House
43–55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333 306
Website: https://www.tpos.co.uk
Please note that The Property Ombudsman will not consider a complaint until our internal complaints procedure has been exhausted.
Continuous Improvement
We maintain records of all complaints received and use the information to improve our services, procedures, and staff training.
We value all feedback and are committed to resolving complaints fairly, promptly, and professionally.